Simple & Transparent Booking Process

Everything you need to know about reserving, confirming, and enjoying your private tour or transfer.

BOOKING PROCESS

How To Book

Booking with us is quick and easy. Just follow these simple steps

Choose Your Tour

Browse our tours, select your preferred itinerary, and check the details such as duration, inclusions, and pricing.

Fill Booking Form

Enter your travel dates, pickup location (airport/hotel), number of passengers, and any specific requests.

Make Payment

Pay a flexible small deposit or choose cash-on-arrival directly in USD or VND to your driver/guide.

Receive Confirmation

Receive instant voucher confirmation, driver phone number, and vehicle details via WhatsApp & Email.

Get Ready & Enjoy

Meet your friendly driver holding a welcome name-board, relax in comfortable AC car, and enjoy Central Vietnam!

IMPORTANT INFORMATION

Payment & Cancellation Policies

We understand that travel plans can change. If you need to cancel or change your booking, please contact Sky's Hoi An Tours as soon as possible by email, WhatsApp or through our official contact channels.

Cancellation fees are calculated based on the time we receive your cancellation request before the scheduled service or tour departure date.

Cancellation Fees

Applicable to all confirmed private tour and transfer bookings

Time of Cancellation Request	Cancellation Fee	Refund Amount
More than 45 days before departure	No cancellation fee (0%)	Full refund – no cancellation fee
30–45 days before departure	5% cancellation fee	95% refund
10–29 days before departure	25% cancellation fee	75% refund
5–9 days before departure	50% cancellation fee	50% refund
2–4 days before departure	75% cancellation fee	25% refund
Less than 48 hours before departure	100% cancellation fee	100% cancellation fee – no refund

More than 45 days before departure

Cancellation Fee: No cancellation fee (0%)

Refund: Full refund – no cancellation fee

30–45 days before departure

Cancellation Fee: 5% cancellation fee

Refund: 95% refund

10–29 days before departure

Cancellation Fee: 25% cancellation fee

Refund: 75% refund

5–9 days before departure

Cancellation Fee: 50% cancellation fee

Refund: 50% refund

2–4 days before departure

Cancellation Fee: 75% cancellation fee

Refund: 25% refund

Less than 48 hours before departure

Cancellation Fee: 100% cancellation fee

Refund: 100% cancellation fee – no refund

No-Shows & Unused Services

No refund will be provided for no-shows, late arrivals, early departures or any unused portion of a confirmed service, including transportation, sightseeing, entrance tickets, meals, accommodation or other arrangements included in the booking.

Any non-refundable tickets, permits, accommodation, third-party services or other expenses already purchased on behalf of the customer will also be deducted from any applicable refund.

Changes to Your Booking

Requests to change the travel date, pickup time, itinerary or other booking details are subject to availability.

We will always do our best to accommodate reasonable changes. However, additional charges may apply if the change results in extra transportation, tickets, accommodation, permits or other third-party costs.

Important

Cancellation is considered confirmed only after it has been acknowledged by Sky's Hoi An Tours.

Any applicable refund will be calculated according to the cancellation terms above and the non-refundable expenses already incurred for your booking.

FREQUENTLY ASKED QUESTION

Quick Answers

Everything you need to know about booking private transfers and tours with us.

Yes! When booking an airport pickup, please provide your airline name and flight number. Our driver monitors real-time flight tracking and will adjust pickup time if your flight is delayed at no extra charge.

For hotel pickups, our driver typically arrives 10–15 minutes before the scheduled departure time and waits in the lobby holding a welcome board with your name.

We offer door-to-door pickup and drop-off at any hotel, homestay, resort, train station, or airport in Hoi An, Da Nang, Hue, and surrounding regions.

Most of our private car transfer and tour prices are quoted per private vehicle (not per passenger), making it very economical for families, couples, and small groups.

We provide a clear, tiered cancellation policy: full refund for requests made more than 45 days prior to departure, and tiered schedules down to 48 hours before departure. Please refer to our Payment & Cancellation Policies section above for full details or message us on WhatsApp.

Absolutely! Because all our journeys and transfers are 100% private, you have complete flexibility to stop for photos, coffee, local food, or adjust timing along the route as you wish.

Tailored Itinerary & Consultation

Looking for a Customized Itinerary?

Let our local travel specialists design a unique travel experience tailored precisely to your schedule, preferences, and budget.

Plan My Custom Trip